Theory and Techniques of Communication (20 hours) by Maria Emerenziana of Ulisse

Form: 20 hours
CFA: 3
Teachers: Maria Emerenziana d’Ulisse 
Frequency: Two times a week
Entry Requirements: None
Class size: 15 students
Places available: 15
Limitations: Open to all students in all academic areas


Description of the subject

  • The course intends to introduce students to the understanding of the complexity of human communication, expanding knowledge on verbal and non-verbal communication methods. We will discuss functional and dysfunctional communication techniques both from a theoretical and a practical point of view, also concerning different professional fields in individual and group contexts.


  • Theory and practice of human communication. Communication styles. Non-verbal communication. Group work: effective communication simulated with the use of audio and video recording, content analysis and communication styles and group re-flexion.
  • Conducting the interview (exam test, job interview, etc.). The communication traps. Group work: presentation of real situations by the conductor and/or participants with open discussion.


  1. Lecture notes provided by teacher
  2. Bateson, G. (1984) Mind and nature, a necessary unit, Milan, Adelphi.
  3. Hough M. (1999), Counseling skills. Manual for the first training, Trento.
  4. Ericsson, Selvini Palazzoli, M., Boscolo, L., Cecchin, G., Prata, G. (1975). Paradox and counter-paradox. A new model in schizophrenic transaction family therapy. Milan, Feltrinelli.
  5. Watzlawick P. – JH Beavin – DD Jackson (1971), Pragmatics of human communication. Study of interactive models, pathologies and paradoxes. Rome, Astrolabe.
  6. Watzlawick, P., Weakland, JH, Fisch, R. (1974). Change. Training and problem solving. Rome, Astrolabe.

Written test that has an open ended question on a given topic